Stacey Newcome (Director of Operations)
Mrs. Newcome has approximately eight years of Customer Relations Management experience in the Direct Marketing and Customer Service fields with an elaborate background in Training, Quality Assurance, Human Resources, and Operations Management. She possesses proficiency in a variety of industries where her accomplishments are measured by the extraordinary amounts of revenue generated while managing successful pilot programs designed for industry leading clientele including: Discover, JCPenney Life Insurance Company, SBC, and Verizon. Mrs. Newcome resides in Morgantown, West Virginia.

Ryan Lytle (Director of Operations)
Mr. Lytle has over 10 years of customer service experience including 5 years in call center management and operations. He possesses a strong client relations background that includes working with Fortune 500 companies such as Verizon Communications and the Cigna Corporation. In 2003, he received the Revolutionary Rings award from TeleTech Holding Inc. for significantly contributing to the overall success of a project and was also awarded Top Supervisor for the first and second quarters of 2004 while working directly with Verizon Global Networks, A subsidiary of Verizon Communications. Ryan resides in Lake Lynn, Pennsylvania and is married with two children.

Carla E. Leo (Director of Quality Assurance)
Mrs. Leo has over 10 years of experience in customer management services. The results of her abilities have proven successful as companies such as Home Depot, GE and Cingular Wireless continue to profit from her project start-ups. Mrs. Leo has developed a strong background over time while working in client relations, account management, training, and call center operations management for Fortune 500 Companies. Among her greatest skills, she excels in building Quality Assurance programs which form and build internal working relationships while meeting clientele criteria. She holds a Bachelors of Arts degree from West Virginia University.

Lee Ann Rife (Director of Training)
Mrs. Rife has 5 years of dedication in the Telecommunications industry. She is an expert at designing and delivering training programs that result in an excited and more knowledgeable team ready to put their training to work. Lee Ann has developed and implemented training curriculum for multiple companies including SBC (the new AT&T). She excels in providing clients a knowledgeable workforce that results in quality customer service from start to finish. Lee Ann lives in Masontown, WV with her husband and two children.