SCM :: Benefits

Benefits

Complete Scalability
There are NO MINIMUMS on minutes, so a small business has the same professional level of customer service as a Fortune 500 company! Your costs will grow with your customer base, and you don’t need to indulge in the analysis and headache of planning your Call Management demands around a shifting market.

Increase Customer Base
With operators standing by, your web store can accommodate more than just the web-savvy consumers. Turn browsers into buyers by offering a toll-free number, where an agent can pickup where you left off, complete the sale and boost your customer’s confidence!

CALL CENTER Benefits to Client:

Domestic Company
Unlimited growth potential
Qualified trained workforce
Minimal set up and programming cost
Web-based
Client can manage their program on our browser in real time in their own private secured area.
Consumer can track their orders in real time just like Federal Express. Cuts down customer service calls dramatically.
Complete payment security is blocked from Agent view
International outbound services B-to-B, 24/7
Customer history if previously purchased in real time while on phone
Inbound telemarketing services at $.45 per minute including inquiries. This is 40%-50% below market pricing.
Auto scripting program for clients to fill in on their product information.
Average CPO report in real time
Client enters media cost per spot per station in template. Based on sales, the report will figure out his CPO on a specific spot and also on the total buy that day or over a specific time period
Secure Call Management charges client $.10 per page for customer service for consumers to track their own orders instead of the client providing a live operator at $0.45 per minute.
Database managing reporting in real time on combined sales from all media sources (over 50 types of reports including, by state, by zip, by station, by time, by payment). This will enable clients to stop media schedules much faster. We charge $.25 per order,
Order tracking in real time from all media sources.
Merchant account and other Banking services (optional).

Security & Privacy
Our Live operators cannot see, hear, or record financial or private information. We have government-level security in place to protect your data assets as well as your customers. Our Interactive Voice Recognition system provides an extra layer of authentication.

In addition, SCM's solution allows your company to:

Control your Media and Database, resulting in an additional profit margin of 10-20%
Increase client retention by offering a "one stop shop"!
Increase your conversion rates AND your revenue
Dramatically increase your client base by providing detailed customer data analysis.
Increase Client Bottom Line By 20% Or More ($2.00 Per Call)
Oversee database Management
Reduce Client Management Cost
Provide Real Time Analysis
Receive Automated Tracking
Instantly and automatically analyze your CPO (cost per order)!